In Madison, AL, the team at The ACM Pros had the pleasure of completing a full window replacement project for the Thompson family. Their home, built in the early 90s, still had its original windows, which were drafty, difficult to open, and significantly driving up their energy bills. Mrs. Thompson mentioned noticing cold spots in the winter and excessive heat during the summer months, especially in their sunroom. After a thorough consultation, we recommended energy-efficient, double-pane vinyl replacement windows that would improve both comfort and curb appeal.
The installation process went smoothly, thanks to our expert crew and well-coordinated planning. During the project, we discovered unexpected rot in two of the window frames that had been hidden behind old trim. Rather than push the issue to a later date or charge surprise fees, our team explained the situation, provided a quick solution, and reinforced the frames at no additional cost. Mr. Thompson expressed how relieved he was that we not only caught the problem but solved it with professionalism and transparency. It’s this level of proactive service that we believe sets The ACM Pros apart.
Throughout the entire process, we kept the Thompsons informed and comfortable. We took extra care to protect their furniture and flooring during installation, and we cleaned up each work area thoroughly at the end of every day. When the final window was installed and the fresh trim was sealed and painted, the Thompsons stood back and couldn’t believe the difference. Not only was the exterior of the home refreshed, but they immediately noticed how much quieter and more insulated their home felt.
In a follow-up call a week later, Mrs. Thompson shared how impressed she was with the crew’s courtesy and attention to detail. She even mentioned that their next-door neighbors had asked for our number after seeing the transformation. Projects like this remind us why we love what we do—providing not just windows, but peace of mind, savings, and a more beautiful home environment.
Location: Madison, AL
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